![]() If there is anything else we can do for you, please do not hesitate to call. If this unfortunate situation works out to your satisfaction, please remember that you can revisit this review and edit it to reflect the hopefully satisfactory result. You should have received an email from us letting you know the companies who would be contacting you and the Biography pages of the local shredding providers. ![]() "DD Logistics" was NOT one of them and they are not even in our network of providers. Unfortunately we work with a network of contractors throughout the nation. Since you filled it out so completely (thank you) we immediately forwarded it to two (2) providers in your area to offer you competing quotes with our secure document destruction specialists. Were sorry that you had a bad experience with Shred Nations. I understand that you filled out a form on the Shred Nations website. We take your comments seriously and we appreciate your feedback. I apologize that our service failed in some way. Please let me know if you need any further assistance with your sensitive document shredding needs.Dear Bianca - I reached out to you and left a message. Thank you again for allowing us to correct this issue. Keep in mind that, if we are able to service your needs to your expectations, you can go back and amend your star rating to reflect it. Your valuable feedback allows us to coach our newer phone representatives on best practices and we appreciate and take seriously your comments. This way, you can make one call and quickly get competing quotes from local providers who guarantee efficiency, security and immediacy - all at the best possible price. Shortly thereafter, a representative from each provider should be in direct contact with you to go over security, availability and pricing. ![]() At the same time, the shredding providers are being notified about your request for service. As I explained, we instantly send you a "biography" page of a few shredding providers in our network that service your particular zip code. I sincerely apologize that the way our service works was not properly communicated to you when you called. Sincerely, Erik Larsen Shred Nations Customer Care 80 x214ĭear Miriam - Thank you for taking my call today. Please let me know if there is anything else I can do for you. Keep in mind that you can alter your star review based on this new information. Thank you for your valuable feedback as it gives us an opportunity to help coach our newer employees. Of course it is your right to understand when pricing changes, and we will strive to do better at explaining these variances in the future. Find below all contact information of Shred Nations (inside The UPS Store. Our intent is to always provide the safest and most secure shredding service at the best possible pricing. Additionally, many different scenarios can arise when quoting shredding prices solely based on estimated volume. We have spoken with the rep and the local shredding provider about this problem, and expect more professional interactions in the future. We apologize that you had a less than optimal experience with Shred Nations. New reps are coached to inform customers of that fact and then get assistance from a seasoned rep to explain details of our service. It is never our intention to mislead customers looking for document destruction. As I explained, our representative you spoke with is new (it's her fourth day). Dear Lynette, Thank you for taking my call today.
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